Information about COVID-19 - Update 22nd December 2020

Outlook has returned to normal operation but with the necessary health measures around COVID-19.

Disability Gateway

The Disability Information Helpline has now transitioned to the Disability Gateway. People with disability can contact the Disability Gateway about COVID-19 issues and speak to someone who understands their needs about disability-specific matters. The Disability Gateway number (1800 643 787) is the same as the Disability Information helpline number, so there will be no disruption of service or inconvenience for people with disability.

More information about the Disability Gateway, as well as a range of accessible COVID-19 resources, is available at

The Disability Gateway is for all Australians with disability, whether they are a National Disability Insurance Scheme (NDIS) participant or not.

Outlook's Pandemic Response Plan

You can read about our Pandemic Response Plan here.

Easy read guide

We can help prevent the spread of coronavirus by:

Practising good hygiene

Practising good hand and sneeze/cough hygiene and keeping a distance from others when sick (self-isolation) is the best defence against most viruses.


Click on the links for the full-size guide.

Wash your hands regularly

Cover your cough and sneeze


Exercising social distancing measures

Social distancing includes staying at home when unwell, avoiding large public gatherings if they’re not essential, keeping a distance of 1.5 metres with other people whenever possible and minimising physical contact especially with people at higher risk of developing serious symptoms, such as older people and people with existing health conditions.

Following self-isolation measures

All people who arrive in Australia from midnight 15 March 2020 or think may they have been in close contact with a confirmed case of coronavirus, are required to self-isolate for 14 days.

More information can be found by calling the Coronavirus Health Information Line 24 hours a day, 7 days a week on


1 800 020 080