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Melbourne VIC, Australia

JVES Mentor

Location: Pakenham, Narre Warren, Cranbourne  

Hours: Full Time

About Outlook 

Outlook works towards achieving its primary vision, which is realising an inclusive society for all. Outlook promotes the empowerment of people with disabilities and experiencing disadvantage to participate in community life. Our commitment is to people having choice and enabling people with a disability to have the same rights and opportunities as other members of our community. 

Outlook is a for purpose organisation, meaning it delivers important community services and runs successful and ethical businesses that fund investment back into our organisation and people. Outlook’s social enterprises, comprising our commercial businesses, contribute to further social outcomes through employment and skill development opportunities as well as positive environmental outcomes. 

Are you ready to make a difference in the lives of others? 

As an JVES Mentor your role will be working to support voluntary Victorian jobseekers who are long-term unemployed or at risk of long-term unemployment, across a broad range of cohorts including people with disability, multicultural communities, Victorians experiencing mental health issues and family violence.  

 Who are you? 

You love working in a productive and collaborative environment, and want to bring your drive, passion and most importantly your first-class customer service to a role where you are truly changing people’s lives. Happy to step up and take responsibility, you’re looking for a career where you can make an impact and genuinely help people. You’re good at building relationships – and that will allow you to work with key stakeholders to maximise job opportunities for everyone. You’ll also enjoy helping colleagues so that we can achieve great results and make a difference, together.  

Am I suited to being an JVES Mentor with Outlook? 

We find people with experience in delivering great customer service such as sales, retail, call centre operators, hospitality, consulting, business development, and administration are well suited to this role. Your effective people and communication skills, confidence to engage and build relationships, problem solving, and innovation are the foundations of success in this position. We provide training and support to ensure you turn your existing skills into a new career in JVES Mentor. 

Desirable Skills

  • Previous experience in a similar role with case management and individualised support is desirable, NOT essential – we are looking for the right attitude! 

  • Agile, passionate and flexible and willing to go above and beyond to change lives though employment 

  • Experience in delivering high levels of service 

  • Demonstrated ability to meet and exceed KPIs 

  • Prior experience in working with people from a diverse range of backgrounds will be an advantage 

What you will be doing

  • Networking with customers to choose Outlooks services 

  • Providing inspiration, motivation and support through person-centred service delivery 

  • Identifying and addressing employment barriers through mentoring, referral, training and development 

  • Helping customers to identify their skills, abilities to secure employment 

  • Building relationships with local employers and community organisation 

  • Working collaboratively with networks/partners to actively source and secure employment opportunities 

  • Delivering ongoing outstanding customer service to customers and employers 

  • Adaptable and responsive to community and key stakeholder needs 

To be considered, you will have

  • Eligibility to work in Australia 

  • A current driver’s licence and a comprehensively insured vehicle 

  • Willing to complete a Criminal History Check 

  • Able to pass a NDIS Workers screening check 

  • Able to pass a Working with Children Check 

  • Willing to complete a Pre-employment Medical Check 


As a member of Outlook, you will have access to a wide range of employee benefits including: 

  • An attractive base salary + Salary Packaging benefits  

  • Career development opportunities 

  • Work within a supportive and high performing team 

To Apply 

If this role and our business overview has made you excited for what your future could hold, we want to hear from you. Please follow the link (coming soon) for the Position Description for this role. For more information, please contact Kathryne Zietsman – Team Leader on 0459 962 702. 

To ensure the safety and wellbeing of our people, customers, and community, and in line with Public Health Order, Outlook requires that all employees must be fully vaccinated against COVID-19 and provide evidence of same. 

Outlook is an equal opportunity employer and consistent with our organisational purpose, Outlook embraces diversity. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities and diverse backgrounds and abilities to apply for this role. 

 Applications close: 02/03/2023


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