Moorabbin VIC, Australia

Practice Lead

Practice Lead

Moorabbin, Melbourne VIC

Aged & Disability Support (Community Services & Development)


About us

Outlook is a leading provider of disability supports and employment services in Victoria having operated for over 50 years across metropolitan Melbourne.

Outlook Disability Services offers a suite of services that enable people with a disability to develop life skills, find and keep a job and participate fully in community life.

Through its mission, vision and guiding principles, Outlook is committed to advocating for people with a disability. promoting and supporting their right to have the same choice and citizenship entitlements and opportunities as other members of the community – an inclusive society for all.

About the Role

Outlook is seeking to appoint a practice lead for its Moorabbin site. The role of practice lead is integral to the delivery of Outlook’s new, innovative and leading-edge community-based programs.

The position of Practice Lead is responsible for the supervision, mentoring, coaching and development of our support worker teams. The practice lead role is dynamic, fast-paced, and requires a positive, energetic, and innovative thinker with excellent communication and problem-solving skills. We are looking for a strong leader with a drive and passion to see people with a disability achieve their life goals.

The Practice Lead is responsible for matching and rostering suitably skilled support workers to work on a range of Outlook programs. Ensuring high performing teams underpinned by a strong workplace culture is fundamental to the position. Outlook is implementing a state-of-the-art customer managements system, so aptitude with similar programs will be essential.

Reporting to the Senior Practice Lead, who in turn reports to the Disability Services Manager, the Practice Lead will be part of a vibrant, progressive, and exciting team. If your passion, drive, enthusiasm, and commitment equal our own and you believe you have the necessary skills and experience to lead a valued team of support workers, you are encouraged to apply.

About you

To be successful in this position you will need:

  • Relevant qualification (preferred)

  • Excellent interpersonal skills, effective communication, and demonstrated ability to lead, mentor, coach and develop a diverse team

  • To be flexible, reliable, and dependable and willing to participate in the development of leading-edge programs and service delivery options.

  • A customer and outcomes-focused approach

  • Proven competency in system skills (e.g., MS Outlook, Word, Excel, OHS reporting etc.)

  • Demonstrated capacity for flexibility to work within a changing and fast-paced environment

  • Demonstrated commitment to a safe and healthy workplace

  • Commitment to and support of Outlook’s core values and code of conduct

The Practice Lead has 5 primary areas of responsibility:

  • Support, supervise, coach, mentor, train, and develop support workers and the matching and rostering of support workers to programs.

  • Participation in program development, implementation, coordination, administration & reporting.

  • Uphold Outlook’s Customer Experience Framework and delivery of exceptional customer service, focused on supporting customers to achieve their goals and desired outcomes.

  • As part of the Community Services Group, contribute to the growth and expansion of Outlook Disability Services’ suite of programs and services.

  • OHS and Quality

Additional Information

Mandatory requirements:

  • Experience in similar leadership roles or supervision of highly effective teams in the disability or community services sectors

  • Current First Aid and CPR Certification

  • Current NDIS Worker Orientation Module

  • Current Police Check

  • Current Working with Children’s Check

  • Current NDIS Worker Screening Check

  • Triple Vaccinations required

  • Outlook is an equal opportunity employer and encourages applications from candidates of all ages, gender, culture, and abilities.

Added Benefits

In addition to a competitive salary, Outlook offers a flexible and diverse workplace, the opportunity to salary sacrifice, career development opportunities, and a strong Employee Assistance Program.

How to Apply

To apply please provide a short cover letter, a copy of your resume, address the Key Selection Criteria in the Position Description and forward your application to Elaine De Vos, Disability Services Manager. For more information, please call Elaine on 0429 170 108.

Click here to obtain a copy of the position description outlining full details of this role.

Employer questions

Your application will include the following questions:

  • How many years management experience do you have?

  • How many years of industry experience do you have?

  • What was the size of the teams you have managed?

  • Do you hold a current driver's license?

  • Do you hold a NDIS screening and WWCC?

  • Do you have full work rights to work in Australia?

  • Have you been fully vaccinated for Covid-19?